Deposit refund

All the details about the deposit refund

Drivfit is committed to ensuring a fair, transparent, and increasingly faster deposit refund process for our customers.

In this article:

• Rules
• Step-by-step
• Key points

 

Rules

It is important to note that, after the delivery of the vehicle, additional costs, such as tolls, may surface.

Therefore, the refund of the deposit will occur within a maximum period of 15 days after the delivery of the vehicle and customer's request, provided that there are no pending processes related to accidents or damage due to negligence.

If there are such pending processes, the deposit will only be refunded after the conclusion of these processes and clarification of all responsibilities.

Also, only the net value of the deposit will be considered for reimbursement, that is, without the value of the Imposto de Selo tax.

It should also be noted that all unpaid amounts will be deducted from the deposit, with only the remaining balance being refunded.

At last, if you have established a deposit but have not used any vehicle, Drivfit will refund the entire value of the deposit, including the amount related to Imposto de Selo tax!

 

 

Step-by-step

Since you can't request a deposit refund if you have any active rental, you should start by scheduling the return of your vehicle(s).

1. Schedule the return of the active vehicle(s) by contacting our support team;
2. In this contact, in addition to the return details, you will be asked if you want to proceed with the deposit refund process;
3. If you want to keep your account active for faster booking in the future, let us know. If you want to get your deposit back, our team will activate the refund process;
4. Within a maximum of 15 days - and if there are no pending processes - the bank transfer of the net deposit value will be made, from which any unpaid amount will be deducted.

Key points

• The deposit refund takes place within a maximum of 15 days after the return of the vehicle and the customer's request, as long as there are no pending processes related to accidents or breakdowns due to negligence;
• If there is any pending process, it will be refunded after the conclusion of that process and the clarification of all responsibilities;
• The Imposto de Selo tax value, as it was not part of the deposit, will not be refunded, except if the customer had not used any vehicle;
• If there are pending payment amounts, these will be deducted from the deposit to be refunded;
• You can leave the deposit in place for faster and simpler booking in the future.