What should I do in case of an accident (claim)?

1. Prioritize Safety

In the event of an accident, ensure that everyone involved is out of danger.
If possible, move the vehicle off the road to prevent further accidents and turn on the hazard lights.
Use the warning triangle and wear a reflective vest to ensure visibility.

2. Check for Injuries

If there are any injured individuals, contact emergency services immediately by calling 112.
Do not attempt to move seriously injured people; wait for professional assistance.

3. Document the Incident

To properly document the accident:

Take photos of the scene, the vehicles involved, and any visible damage.
Note important information, such as:
- License plates of the vehicles.
- Witness details, if available.
Fill out the Accident Statement Form (DAAA) with the correct accident details. If in doubt, you can check here.
The document can be found in the glove compartment of the vehicle.

4. Contact Drivfit

With the gathered information, contact Drivfit's customer support at 305 510 061 with the following details:

Photographic record of the vehicle(s) and accident location.
Photographic record of the Accident Statement Form, both front and back.
Send the document and other relevant data to Drivfit via email at support@drivfit.com or via WhatsApp at +351 305 510 061.

If the vehicle is immobilized, roadside assistance must be activated by calling 800 201 833 and requesting the following services:

Tow truck service for vehicle recovery.
The vehicle's destination should be checked from the indicated locations here.
If the vehicle is no longer covered by roadside assistance, refer to the following article.
To arrange transport for yourself from the accident site to your residence, notify the insurance company accordingly.

5. Accident Analysis

Once the accident process is initiated, you will be informed about:

The scheduling of a damage assessment.
The designated location for vehicle repair.
Liability determination regarding the accident.

Additional Tips

Stay calm: Avoid arguments or conflicts with other parties involved.
Essential documents: Always have a copy of the Green Card and the Vehicle Registration Document (DUA) in your vehicle or with you.

Conclusion

By following these guidelines, you will be better prepared to handle any accident safely and efficiently. Rely on the Drivfit team for support at any time.

Where to Take Your Vehicle in Case of Breakdown or Accident

In this list we present the specialized repair shops and services where you should take your vehicle in case of a breakdown or accident, organized by city and type of need (mechanical failure or tire issues).

Lisbon